NaijaRoutes is committed to promoting safer transport and mobility experiences for passengers, riders, drivers, and transport companies using the platform.
Passengers should always verify the vehicle details, plate number, and rider or driver information before starting any trip. Users are strongly encouraged to share trip details with trusted friends or family members.
Riders and drivers must provide accurate registration details, valid identity information, and truthful vehicle information. Any form of impersonation, fraud, or unsafe conduct may result in suspension or permanent removal from the platform.
Riders, drivers, and transport companies on NaijaRoutes operate independently. NaijaRoutes does not directly operate their vehicles or employ them as transportation staff unless expressly stated otherwise.
In the event of danger, emergency, suspected fraud, harassment, or unsafe behavior, users should immediately contact relevant emergency services and report the issue through available support channels.
NaijaRoutes reserves the right to suspend, restrict, or terminate any account associated with unsafe behavior, false documentation, criminal misuse, abuse of the platform, or repeated policy violations.